TruLoka respects your privacy. By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our platform.
We may collect the following types of information:
• Name
• Phone Number
• Email Address
• Location
• Booking Details
• Payment Information
• Customer Support Messages
• Device & IP Information
We use your information to:
• Provide services
• Improve platform
• Communicate updates
• Ensure safety and fraud prevention
• Customer support
We do NOT sell your information.
We share data only with:
• Verified service professionals
• Payment gateways
• Legal authorities (if legally required)
We implement secure technology to protect your data from unauthorized access.
You can request:
• Access to your data
• Correction of your data
• Deletion of your data
• Opt-out of marketing
We use essential cookies for smooth and secure platform experience.
We may update this policy occasionally. Please review it periodically.
For privacy concerns, email us at:
support@truloka.com
Welcome to TruLoka, your trusted hyperlocal service platform.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or mobile application.
By accessing or using TruLoka, you agree to the practices described in this Privacy Policy.
TruLoka collects the following types of data:
Full Name
Phone Number
Email Address
Address / Service Location
User-created account details
Booking details
Service category & preferences
Transaction information
Payment method (No card details stored)
IP address
Browser & device type
App usage analytics
Location (only if you allow)
We use your information for the following:
To process bookings
To match you with trusted professionals
To improve app/website performance
To provide customer support
To verify user identity & ensure safety
To send alerts, updates, and notifications
For security, fraud detection, and audits
We never sell your data.
We only share limited information with:
To complete your booking (Name, area, booking details).
UPI / Payment gateway providers (Razorpay, PhonePe).
Only if required by law, fraud, or court order.
We follow industry-standard security practices:
Encrypted servers
Secure payment gateway
OTP-based verification
Regular security audits
We do not store:
❌ Debit/Credit Card numbers
❌ UPI PIN
Your personal data is stored securely and used only for service-related purposes.
You can:
✔️ Access your data
✔️ Update incorrect information
✔️ Request account deletion
✔️ Disable marketing messages
To exercise your rights, email: support@truloka.com
We use cookies only to:
Improve website performance
Save login sessions
Show relevant results
You can disable cookies from your browser settings.
TruLoka may show links to external websites.
We are not responsible for their privacy policies.
TruLoka may update this Privacy Policy from time to time.
Latest updates will always appear on this page.
If you have any concerns or questions:
📧 support@truloka.com
📍 India