Help & Support

Need help with a service request or have a question? Our team is here to assist you.

Contact Support on WhatsApp
Prefer email? Write to support@truloka.com

Quick help

Booking a service Issue after service Reschedule or cancel Payment & pricing

Frequently asked questions

How does TruLoka assign professionals?

TruLoka manually assigns a trusted local professional based on your area, service type, and availability.

Do I choose the professional myself?

No. TruLoka handles the assignment to ensure quality, fairness, and safety.

Is there any platform commission?

No. TruLoka operates on a zero-commission model for professionals.

What if the issue is not resolved?

You can contact TruLoka support, and we will arrange follow-up assistance based on the situation.

Support availability

Customer support: 8:00 AM – 10:00 PM
Emergency (Instant Fix): 7:00 AM – 12:00 midnight

TruLoka does not use automated bots for support. Every request is handled by a real support team member.